If we're gonna use something like that, it should be free and open source, like "TicketsCAD". And I'm pretty certain it wouldn't be hard to somehow sync it up with the server so you could track officers location in real time. (The beauty of it being open source is you can edit the code to what suits you best. And as the real time tracking is already available for the webadmin resource, i can't see why it would be too dificult to adapt it to Tickets) I've used tickets for some studying for my Emergency Telecommunications course, and it is really intuitive and feature rich. http://www.ticketscad.org/ My bad, I should have clarified as I was only looking for the statuses and substatuses to be added. The DOT definitely will NOT allow this to get into the hands of just anybody. I was just linking the website to give credit for where I got the idea.